- Are your snack cakes gluten-free?
Yes! We source gluten-free ingredients for our cakes (including gluten-free oat flour).
- How long do your snack cakes stay fresh?
Our cakes are best consumed immediately. If you aren’t eating them right away, we advise freezing them once received, and when you're ready to eat them, pull them out of the freezer, bring to room temperature, and enjoy!
- Are your snack cakes safe for people with food allergies?
Our cakes do include the common allergens of milk, eggs and nuts (including almonds, walnuts and coconut oil). However, we currently produce our cakes in a shared commercial kitchen space with shared equipment, so if you have any serious allergies whatsoever, we don't advise consuming our products.
- What other flavors of cakes do / will you make?
We’re always experimenting, but right now our carrot cake and chocolate cake flavors are our focus. Itching to tell us the next flavor you want? Shoot us a note (firstname.lastname@example.org) or tag us on social @honeycutkitchen.
- What is your return / refund policy?
Unfortunately, we cannot accept returns or give out refunds. If your order arrived in anything less than perfect state, please send us an email so that we can better understand the situation and what went wrong.
- What is your shipping policy?
All orders are processed within 1 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. We currently bake fresh on the weekends, so orders received by Friday evening will ship out the next business day (Monday unless there's a holiday). Please note our website header notification if we have a delay in our ability to ship the following week. At a maximum, we will ship the week following! You will receive an email notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout. We ship domestically in the US (excluding Alaska and Hawaii) through USPS. Shipping cost will range from $8-$12 per order. Typically, orders will ship 1-3 business days through USPS. Your USPS tracking number will be provided in your shipment confirmation email, and you can use the provided link in that email to track your order through USPS. Please allow 48 hours for the tracking information to become available.
Please note that USPS has some limitations around shipping to P.O. Boxes, so please provide residential or other address.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will work with you to reach a satisfactory solution!
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
- Can I be a brand ambassador?
We’re thrilled that you’re interested in being an ambassador for us! Please send an email to email@example.com with your social handles and a little bit about yourself.
If we missed something, contact us at firstname.lastname@example.org